9TO5 Nomad includes a complimentary tool kit (for free) on all orders to help you adjust the strap properly.

Please refer to this guide and follow the instructions carefully to adjust your strap size: Guide

9TO5 Nomad uses Seiko automatic movements such as NH34, NH35 NH36, NH38, NH70, NH72, VK63, VK64 and VK61.

Recognised globally, these movements ensure flawless function to match your daily pace.

At 9TO5 Nomad, we assemble as many of our watches as possible in Albuquerque, but to reduce wait times for our customers, we may use partner workshops in other cities across the US. Some custom watches may be assembled outside the country due to certain workshops not selling their parts individually. In such cases, you will be notified before your watch is assembled.

If you have any questions regarding the assembly location, please don't hesitate to contact 9TO5 Nomad, as the 9TO5 Nomad mission is to ensure your complete satisfaction.

No, under no circumstances.

9TO5 Nomad uses original Seiko automatic movements for their quality and reliability. Each watch is then assembled with custom parts exclusively for each client.

Absolutely! At 9TO5 Nomad, we're committed to turning your dream watch into reality. Customize every detail, from the dial and hands to the case and strap, to create a timepiece that perfectly matches your style.

Craft your dream watch with 9TO5 Nomad's expertise. Write to 9TO5 Nomad to start designing!

A Seiko Mod is a special watch hand-assembled from a prestigious Seiko automatic or hybrid movement, combined with high-quality aftermarket parts, usually made of 316L stainless steel.

9TO5 Nomad typically requires 3-7 working days to assemble your watch. After that, shipping times may vary between 4-8 working days, depending on the chosen shipping method and the destination country.

In total, the process usually takes around 7-15 working days.
Please note that customised watches may require an additional 3-5 working days.

No, you won't encounter any additional charges. 9TO5 Nomad covers all taxes and import duties, ensuring a hassle-free delivery experience.

The price you see is the total you'll pay, with no surprise fees at delivery.

Once your watch has been shipped, you will receive an email containing your tracking information. This will allow you to monitor the status of your order as it makes its way to you.

If you don't see the email in your inbox, please check your spam or junk folder. If you still can't find it, use this link to access your tracking information.

Your order confirmation is automatically sent to your email address as soon as you place your order. If you do not receive it within 24 hours, please contact 9TO5 Nomad via email to check if there was an issue with your order.

Before reaching out, please check your spam or junk folder, as the confirmation may have been redirected there.

There is a short period between placing your order and beginning its processing. If you contact 9TO5 Nomad via email immediately after placing your order, we may be able to cancel it before it is processed.

Please note that orders can only be canceled within 24 hours of placement. If you contact 9TO5 Nomad after this period, your order will already be in processing or shipping, but you still have the option to return it once it is delivered.

You can return the item within 30 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.

9TO5 Nomad also offers exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package.

Please note that this policy does not apply to customised watches.

If you request a return, 9TO5 Nomad will provide you with the most suitable return address. If you have any questions about size or other specifications, please feel free to email 9TO5 Nomad.